Frequently asked questions

I have not received my tickets

Tickets are sent out automatically and should arrive your mailbox within a few minutes after successful payment. If you did not receive them, please check your spam folder first.

It is also possible that perhaps you mistyped your e-mail address when making the purchase. Please contact the organiser of the event or send us an email to hello@fienta.com, attaching your payment details.

If you paid using regular bank transfer, it might take a few days until we get your payment and send out the ticket.

I have a question regarding my payment

Chat with us or send us an email to hello@fienta.com.

I have a question regarding a specific event

Please contact the organiser of the event if you have a question about access, schedule, accessibility etc.

Can I get a refund if I can't attend the event

The policy regarding refunds is set by the organiser of the event. Please contact them directly.

My bank transfer was returned to my account

If you pay by bank transfer, we issue the invoice in the name of the event organiser but ask you to pay to our/ticketing company's bank account.

You should make the payment exactly as stated on the invoice, naming "Fienta Ticketing OU" as the beneficiary of the payment. If you state the organiser's name instead, the name and bank account number do not match and banks will return the payment to your account.

Do I have to pay for VAT if my company attends event in another EU country

Yes, events in the European Union are VAT taxed in the country they take place at. For a more detailed explanation, please consult the paragraph "Supply of services" in this article by the European Commission. We quote:

B2B services in respect of admission to cultural, artistic, sporting, scientific, educational, entertainment and similar events will be taxed at the place where those events actually take place.

Example 34: When an Irish company for business purposes pays for the entry to an opera in Verona, the ticket will contain Italian VAT. That applies whether the ticket is bought on-line or at the ticket booth.

Example 35: For a conference organised in Stockholm for participants paying a fee to attend, Swedish VAT is charged.

I received the tickets after the event had ended

If you were unable to attend the event because of technical problems in our system, we will make you a full refund for your purchase.

Can I sell tickets to my own events here

Yes, Fienta is open to all event organisers! Please take a look at our features or sign up for a free account and give us a try.