Prices, payments, refunds, taxes

Prices and payouts

Free events

For fee events, you can use Fienta completely free of charge.

Paid events

Our fee for paid events is 3.5% of tickets sold, plus 20% VAT when applicable.
The minimum fee per order is 0.40 eur.

Example

  • Let's say your customer buys one ticket for 6 eur. Our fee of 3.5% will be 6*0.035 = 0.21 euros but since it's smaller than our minimum fee, the total fee for this transaction is 0.40 eur plus VAT.

  • If your customer gets the same tickets for two persons with a single transaction, our fee is 260.035 = 0.42 euros plus VAT.

Our pricing includes all involved banking and payment provider fees.
There are no additional fees for signing up, publishing events or for payouts.

Reserved seating

In case of reserved seating, add 20 cents per issued ticket, plus 20% VAT when applicable.

VAT charges

20% VAT on our prices applies to companies registered within the European Union (EU) without a valid VAT number and when billing to an individual person. Customers based in Estonia are always subject to VAT.

VAT does not apply for companies registered within the EU with a valid VAT number and for companies outside of the EU.

Money flow and payouts

Your customer's money first goes through different banks and payment providers, who keep their fee before the transfer. Depending on the payment method, it takes between a few days and a few weeks until the money gets to Fienta's account.

On the first business days of each month, we pay out to event organizers for last month's sales, keeping our fee. We'll also send you an invoice for our fee, with terms marked as "paid".