No, we do not refund tickets but you can freely give or sell it to another person.
Tickets are sent out automatically and should be in your mailbox within minutes after successful payment. If you did not receive an e-mail from us, please check your spam folder first. In case you still haven't received your tickets, perhaps you mistyped your e-mail address. Please contact the event organiser or write us an email at firstname.lastname@example.org attaching your payment details.
If you were unable to attend the event because of technical problems in our system, we will make a full refund of ticket price.