For organisers
Help and docs
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English
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Frequently asked questions
Can I get a refund if I can't attend the event?
The policy regarding refunds is set by the organiser of the event. Please contact them directly.
For Ticket Buyers
How to buy
Frequently asked questions
What is Fienta
I have not received or have lost my tickets
My credit card payment failed
I have a question regarding my payment
I have a question regarding a specific event
Can I get a refund if I did not participate in the event?
Can I get a refund if I can't attend the event?
My bank transfer was returned to my account
Do I have to pay for VAT if my company attends event in another EU country
Can I resell tickets
Can I sell tickets to my own events with Fienta
Recover your tickets
For Event Organisers
Product updates
Fienta's logo
FAQ
Can I create free events
Can I create private events
Can I add ticket purchase to my own website
Can I sell tickets with reserved seating
Which languages do you support
Can I sell in multiple languages at the same time
Which currencies do you support
Which payment methods do you support
How does the regular bank transfer / invoice payment work
Do you offer a white-label solution
Prices, payments, refunds, taxes
Prices and payouts
Information for accountants
About VAT
Payout currencies
Event currencies
Invoices and bank payments
Order status
Refunds and cancelling orders
Troubleshooting (card) payments
Account
Account verification
Supported countries
Adding team members
Changing organiser details
Types of events
Free events
Donations
Private events
Recurring events
Events without ticketing
Events sold elsewhere
Virtual and hybrid events
Online and hybrid events
Online events with Worksup
Event setup
Event languages
Duplicating event
Formatting event description
Time zones
Registration forms
Reserved seating
Seating charts and reserved seating
Tickets
What does the ticket look like
Customising tickets
Changing tickets
Transferring tickets
Event page
Event page on Fienta
Event image
Sharing a single event page
Sharing multiple events
Add ticketing to your own site
Event website with Voog
Promotion and sharing
Discounts
Complimentary tickets
Ticket reservation
Gift cards
Messaging ticket buyers
Sharing sales overview
QR code for a poster
Marketing tools
Collecting newsletter consents
Tracking referrers
Meta Pixel
Google Analytics 4
Google Universal Analytics
Google Tag Manager
POS
POS sales
Printer setup
Managing changes
Changing venue or postponing the event
Cancelling the whole event
Event day
Validating tickets
Validating COVID certificates
Printing name tags
Validating third party tickets
Integration
Displaying events on your site
Webhooks
For developers / API
Legal and general
About Fienta
Company contacts
Terms of service for buyers
Terms of service for organisers
Privacy policy
Cookie declaration