Messaging ticket buyers

You can send email messages to buyers and attendees to share last-minute changes, make sure everyone has a ticket in their inbox, or send seminar slides as a follow-up.

You can select different target audiences:

• All ticket owners  - This includes all buyers who have received their tickets. If you use a ticket/attendee-based email question in the order form, the message will be sent to the ticket owner instead of the buyer.

• Ticket owners whose tickets are unused - This can be useful if you have a multi-day event and would like to send a reminder to those who have not yet attended. This only works if you use our mobile app to validate tickets.

• Ticket owners whose tickets are used  - Useful if you want to send a follow-up to those who attended the event.

• Buyers whose invoice has not been paid  - Buyers with pending invoice payments.

Email addresses

Although we send emails from [email protected], in most cases replies are sent to the address you have set in the organiser's contacts on Fienta.

Unfortunately, this does not work if you use a common @gmail.com address. Gmail marks emails that use a @gmail.com reply-to address but arrive from a different domain as spam.