Orders and payments

Troubleshooting payments

Why a card payment could fail

When buying tickets, buyers may occasionally run into problems with card payments. Here are some common reasons why a card payment might fail:

  1. Insufficient funds: The account might not have enough balance to cover the transaction.

  2. Card limits: The card might have daily or transaction limits that could cause issues.

  3. Incorrect details: Make sure all entered details, such as the card number, expiry date, and CVV/CVC, are correct.

  4. Expired card: The card must be valid and not expired.

  5. Fraud prevention: Sometimes banks flag transactions as suspicious. The buyer may need to contact their bank to verify and approve the transaction.

  6. Bank issues: Occasionally, the bank’s systems might be down or experiencing issues.

  7. Sanctioned country: Cards issued in countries sanctioned by the EU or UN might be blocked.

  8. Browser extensions: Ad blockers or antivirus tools can interfere with the payment process. Disabling them temporarily might help.

If a payment fails, it may help to try again with another payment method or contact the bank for further assistance.