Online and hybrid events
You can sell tickets to both online and hybrid events, where the event takes place at a venue with simultaneous live streaming. You can find this setting on the "Event details" page.
For hybrid events, you can set each ticket type to be valid at the venue, online, or both.
You can start selling tickets before deciding on the final platform or knowing the exact web address of the video stream.
Ticket buyers will receive a confirmation email with a universal link that opens an online event page on Fienta or redirects them to another website or platform. Both the page content and the redirect address can be changed until the last moment before the event starts.
Online event page on Fienta
Each online or hybrid event has a dedicated page on Fienta ending with the suffix "go":
/your-event-title/go
The page checks for valid tickets and displays an appropriate message if the event has not started yet or has already ended.
During the event, it will display an online event page created with Fienta's tools or redirect your customer to another platform.
Redirect
In the case of a redirect, the buyer is transferred to another platform after Fienta has verified their ticket. This option is useful for Zoom or Facebook Live, for example.
Platforms integrated with Fienta automatically receive the buyer's ticket code, which is then used to create a private video stream or display the attendee's profile data.
Some platforms integrated with Fienta include Worksup, Videolevels, Elisastage, Television, Elektron.art, Voogle, Shows, and QiqoChat.
Event page
As an alternative to redirecting, you can build an online event page on Fienta using the following components:
Video
For YouTube and Vimeo, you need to enter the video link from your browser’s address bar. Based on that, Fienta generates the necessary embed code and displays the video player.
NB! Please note that the terms of use of some platforms, such as YouTube or Facebook, may not allow you to use them behind a paywall. There is also a risk that your participants will receive unwanted advertisements or that the audio stream will be turned off for copyright protection. Therefore, we recommend using the private platforms listed above or a paid version of Vimeo.
Text
Hyperlinks in the text automatically become clickable on the page. You can also use common HTML tags such as h2, strong, ul, and li.
Chatango chat
Chatango is a free chat tool that you can add to your online event page. First, create a chat group at https://chatango.com/creategroup#type_selected. Then enter your group name in Fienta. There is no need to adjust the chat size, font, or colours on Chatango's page, as Fienta sets these automatically.
About tickets
Depending on the event or ticket type, the confirmation email will include a link to the online page, a QR code to attend the event at the venue, or both. A link to the PDF ticket is included only if the ticket allows entry to the venue.
A person with an online ticket can enter the event in the following ways:
Using the online event link in the ticket email. The link contains the ticket code and does not need to be entered manually.
If a ticket is bought during the event or within 30 minutes before it starts, the buyer can access the event at the touch of a button after payment.
A button to enter the online event is displayed on the ticket sales page during the event and for 30 minutes before it starts. This takes the buyer to the login screen, where the ticket code can be entered manually.
Online tickets are marked as used on first entry. However, buyers can re-enter with the same ticket, for example to switch devices when a battery is low or empty.
For hybrid events, tickets that are valid both at the venue and online are not marked as used when the holder visits the online page.
Timezones
Start and end dates are based on the time zone of the event country's capital.