For organisers
Help and docs
English
Deutsch
Eesti
English
Latviešu
Polski
Suomi
日本語
Frequently asked questions
I have a question regarding my payment
Chat with us or send us an email at
[email protected]
.
For Ticket Buyers
Recover your tickets
Frequently asked questions
How to buy
What is Fienta?
My credit card payment failed
I have a question regarding my payment
I have a question regarding a specific event
Can I get a refund if I did not participate in the event?
Can I get a refund if I can't attend the event?
I have a question about my refund
Can I get a receipt for my purchase?
Can I update my invoice details?
Can I cancel my unpaid invoice?
My bank transfer was returned to my account
Do I have to pay VAT if my company attends an event in another EU country?
Can I resell tickets?
Can I sell tickets to my own events with Fienta?
For Event Organisers
What's new
Fienta logo
FAQ
Can I create free events?
Can I create private events?
Can I add ticket purchase to my own website?
Can I sell tickets with reserved seating?
Which languages do you support?
Can I sell in multiple languages at the same time?
Which currencies do you support?
Which payment methods do you support?
How does regular bank transfer / invoice payment work?
Do you offer a white-label solution?
Prices, payouts, taxes
Pricing and fees
Payouts
For accountants
About VAT
Payout currencies
Invoices and bank payments
Account and users
Supported countries
Account verification
Managing organisers
Adding team members
Types of events
Free events
Donations
Private events
Password-protected events
Recurring events
Events without ticketing
Events sold elsewhere
Online and hybrid events
Reserved seating
Event setup
Event description
Registration forms
Duplicate
Languages
Currencies
Time zones
Postponing
Cancelling
Event page
Event page on Fienta
Event image
Ticketing on your own site
Orders and payments
Order statuses
Refunds and cancelling
Troubleshooting payments
Tickets
What does the ticket look like?
Customising tickets
Cancelling or changing issued tickets
Transferring tickets
Complimentary tickets
Sending RSVP invitations
Ticket reservations
Sharing your event
Sharing events on Fienta
Sharing your homepage
Single event links
Multiple event links
Sharing sales overview
QR code
Discounts
Gift cards
Sales promotions
Engaging your fans
Messaging ticket buyers
Collecting newsletter consents
Fans-first access
Tracking and analytics
Marketing links
Automatic referrers
Meta Pixel
Google Analytics 4
Google Tag Manager
On-site ticketing
POS sales
Printer setup
Validating tickets
Validating tickets
Printing name tags
Third party tickets
Integration
Displaying events on your site
Webhooks
Developer resources
Partner integrations
About Fienta
About Fienta
Company contacts
Legal
Terms of service for buyers
Terms of service for organisers
Terms for the Partner Programme
Privacy policy
Cookie declaration