Tickets

Customising ticket email text

Markdown

Markdown is a lightweight markup language with plain-text formatting syntax designed for ease of use and readability. Its goal is to stay readable in its raw form, making it intuitive for authors to write structured documents without the complexity of HTML or other rich-text formatting languages.

Headings

# Heading level 1
## Heading level 2
### Heading level 3

Emphasis

*italic text*
**bold text**
***bold and italic***

Bulleted lists

* First item
* Second item
* Third item

HTML

You can also use most common HTML tags in ticket text. For example:

<strong>Bold text</strong>
<em>Italics text</em>
<ul><li>List item</li><li>List item</li></ul>
Link to <a href="https://google.com">Google</a>

Special placeholders

There are several special placeholders you can use in the ticket text.

:ticket_code

Displays the ticket QR code value as text. Example:

Please use :ticket_code to log in to our streaming service.

Result:

Please use U7E21QCL8 to log in to our streaming service.

:order_email, :order_<custom_field_name>

Will be replaced by the buyer's email address or an order-based custom field value. Example:

Thanks for your order, :order_full_name (:order_email)!

Result:

Thanks for your order, John Smidth ([email protected])!

:order_date

Will be replaced by the order completion or payment date. Example:

This ticket is valid six months from :order_date.

Result:

This ticket is valid for six months from 21.08.2020.

:attendee_form_url

If you have created attendee-specific questions using our "Order form" tool, you can add a link to the confirmation email so the attendee can later change their details. Example:

Click here to change your registration: :attendee_form_url

Result:

Click here to change your registration: https://fienta.com/attendees?d41d8cd9xf0eb20ee9800

:order_url

Links to a private page where the buyer can manage their order. If you have enabled user-initiated refunds, the buyer can request a refund on that page, and for a free event, the customer can cancel their ticket. Example:

Click here to view and manage your order: :order_url

Result:

Click here to view and manage your order: https://fienta.com/orders/123456/test

:event_id

Returns the unique ID of the event.