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Help and docs

For Event Organisers

Product updates
Fienta's logo
FAQ
Prices, payments, refunds, taxes
Account
Types of events
Virtual and hybrid events
Event setup
Reserved seating
Tickets
Event page
Promotion and sharing
POS
Managing changes
Event day
Integration

  • For Ticket Buyers
    • How to buy
    • Frequently asked questions
      • What is Fienta
      • I have not received or have lost my tickets
      • My credit card payment failed
      • I have a question regarding my payment
      • I have a question regarding a specific event
      • Can I get a refund if I did not participate in the event?
      • Can I get a refund if I can't attend the event?
      • My bank transfer was returned to my account
      • Do I have to pay for VAT if my company attends event in another EU country
      • Can I resell tickets
      • Can I sell tickets to my own events with Fienta
    • Recover your tickets
  • For Event Organisers
    • Product updates
    • Fienta's logo
    • FAQ
      • Can I create free events
      • Can I create private events
      • Can I add ticket purchase to my own website
      • Can I sell tickets with reserved seating
      • Which languages do you support
      • Can I sell in multiple languages at the same time
      • Which currencies do you support
      • Which payment methods do you support
      • How does the regular bank transfer / invoice payment work
      • Do you offer a white-label solution
    • Prices, payments, refunds, taxes
      • Prices and payouts
      • Information for accountants
      • About VAT
      • Order status
      • Invoices and bank payments
      • Refunds and cancelling orders
    • Account
      • Account verification
      • Adding team members
      • Changing organiser details
    • Types of events
      • Free events
      • Donations
      • Private events
      • Recurring events
      • Events without ticketing
      • Events sold elsewhere
    • Virtual and hybrid events
      • Online and hybrid events
      • Online events with Worksup
    • Event setup
      • Event languages
      • Duplicating event
      • Formatting event description
      • Time zones
      • Registration forms
    • Reserved seating
      • Seating charts and reserved seating
    • Tickets
      • What does the ticket look like
      • Customising tickets
      • Changing or cancelling tickets
      • Transferring tickets
    • Event page
      • Event page on Fienta
      • Event image
      • Sharing the event page
      • Add ticketing to your own site
      • Event website with Voog
    • Promotion and sharing
      • Collecting newsletter consents
      • Tracking referrers
      • Discounts
      • Complimentary tickets
      • Ticket reservation
      • Messaging ticket buyers
      • Sharing sales overview
      • QR code for a poster
    • POS
      • POS sales
      • Printer setup
    • Managing changes
      • Changing venue or postponing the event
      • Cancelling the whole event
    • Event day
      • Validating tickets
      • Validating COVID certificates
      • Printing name tags
      • Validating third party tickets
    • Integration
      • Meta Pixel
      • Google Analytics 4
      • Google Universal Analytics
      • Displaying events on your site
      • Webhooks
      • For developers / API
  • Legal and general
    • About Fienta
    • Company contacts
    • Terms of service for buyers
    • Terms of service for organisers
    • Privacy policy
    • Cookie declaration

Buying tickets

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  • Frequently asked questions
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Organising events

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  • Pricing
  • Frequently asked questions

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