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Help and docs
For Event Organisers
Product updates
Fienta's logo
FAQ
Prices, payments, refunds, taxes
Account
Types of events
Virtual and hybrid events
Event setup
Reserved seating
Tickets
Event page
Promotion and sharing
Managing changes
Event day
POS
Integration
For Ticket Buyers
How to buy?
Frequently asked questions
What is Fienta
I have not received or have lost my tickets
My credit card payment failed
I have a question regarding my payment
I have a question regarding a specific event
Can I get a refund if I can't attend the event?
My bank transfer was returned to my account
Do I have to pay for VAT if my company attends event in another EU country
I received the tickets after the event had ended
Can I resell tickets
Can I sell tickets to my own events with Fienta
Recover your tickets
For Event Organisers
Product updates
Fienta's logo
FAQ
Can I create free events
Can I create private events
Can I add ticket purchase to my own website
Can I sell tickets with reserved seating
Which languages do you support
Can I sell in multiple languages at the same time
Which currencies do you support
Which payment methods do you support
How does the regular bank transfer / invoice payment work
Do you offer a white-label solution
Prices, payments, refunds, taxes
Prices and payouts
Information for accountants
About VAT
Order status
Invoices and manual bank transfers
Refunds and cancelling orders
Account
Account verification
Adding team members
Changing ticket seller and payout details
Types of events
Free events
Donations and events with editable prices
Private events
Recurring events
Events without ticketing
Events sold elsewhere
Virtual and hybrid events
Online and hybrid events
Online events with Worksup
Event setup
Event languages
Duplicating event
Formatting event description
Time zones
Reserved seating
Seating charts and reserved seating
Tickets
What does the ticket look like
Customising tickets
Changing or cancelling tickets
Transferring tickets to another event or date
Event page
Event page on Fienta
Event image
Sharing the event page
Add ticketing to your own site
Event website with Voog
Promotion and sharing
Collecting newsletter consents
Tracking referrers
Discounts
Sending complimentary tickets
Messaging ticket buyers
Sharing the sales overview and attendee list
Creating a QR code for a poster
Managing changes
Changing venue or postponing the event
Cancelling the whole event
Event day
Validating tickets
Validating EU Digital COVID certificates
Printing name tags
Validating third party tickets
POS
POS sales
Printer setup
Integration
Google Analytics
Facebook Pixel
Displaying events from Fienta on your own website
Webhooks
For developers / API
Legal and general
About Fienta
Company contacts
Terms of service for the ticket buyer
Terms of service for the event organiser
Privacy policy
Cookie declaration