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Terms of service for the ticket buyer
Terms of service for the event organiser
Terms and conditions for the Partner Programme
Terms and conditions for the Refer-a-Friend Programme
Privacy policy
Cookie declaration
  • For Ticket Buyers
    • Recover your tickets
    • Frequently asked questions
      • How to buy
      • What is Fienta?
      • My credit card payment failed
      • I have a question regarding my payment
      • I have a question regarding a specific event
      • Can I get a refund if I did not participate in the event?
      • Can I get a refund if I can't attend the event?
      • I have a question about my refund
      • Can I get a receipt for my purchase?
      • Can I update my invoice details?
      • Can I cancel my unpaid invoice?
      • My bank transfer was returned to my account
      • Do I have to pay VAT if my company attends an event in another EU country?
      • Can I resell tickets?
      • Can I sell tickets to my own events with Fienta?
  • For Event Organisers
    • What's new
    • Fienta logo
    • FAQ
      • Can I create free events?
      • Can I create private events?
      • Can I add ticket purchase to my own website?
      • Can I sell tickets with reserved seating?
      • Which languages do you support?
      • Can I sell in multiple languages at the same time?
      • Which currencies do you support?
      • Which payment methods do you support?
      • How does regular bank transfer / invoice payment work?
      • Do you offer a white-label solution?
    • Prices, payouts, taxes
      • Pricing and fees
      • Payouts
      • For accountants
      • About VAT
      • Payout currencies
      • Invoices and bank payments
    • Account and users
      • Supported countries
      • Account verification
      • Managing organisers
      • Adding team members
    • Types of events
      • Free events
      • Donations
      • Private events
      • Password-protected events
      • Recurring events
      • Events without ticketing
      • Events sold elsewhere
      • Online and hybrid events
      • Reserved seating
    • Event setup
      • Event description
      • Registration forms
      • Duplicate
      • Languages
      • Currencies
      • Time zones
      • Postponing
      • Cancelling
    • Event page
      • Event page on Fienta
      • Event image
      • Ticketing on your own site
    • Orders and payments
      • Order statuses
      • Refunds and cancelling
      • Troubleshooting payments
    • Tickets
      • What does the ticket look like?
      • Customising tickets
      • Cancelling or changing issued tickets
      • Transferring tickets
      • Complimentary tickets
      • Sending RSVP invitations
      • Ticket reservations
    • Sharing your event
      • Sharing events on Fienta
      • Sharing your homepage
      • Single event links
      • Multiple event links
      • Sharing sales overview
      • QR code
    • Sales promotions
      • Discounts
      • Gift cards
    • Engaging your fans
      • Messaging ticket buyers
      • Collecting newsletter consents
      • Fans-first access
    • Tracking and analytics
      • Marketing links
      • Automatic referrers
      • Google Analytics 4
      • Google Tag Manager
    • On-site ticketing
      • POS sales
      • Printer setup
    • Validating tickets
      • Validating tickets
      • Printing name tags
      • Third party tickets
    • Integration
      • Displaying events on your site
      • Webhooks
      • Developer resources / API
      • Partner integrations
      • Meta Pixel
  • About Fienta
    • About Fienta
    • Company contacts
  • Legal
    • Terms of service for buyers
    • Terms of service for organisers
    • Terms for the Partner Programme
    • Terms for the Refer-a-Friend Programme
    • Privacy policy
    • Cookie declaration
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