Orders and payments

Order statuses

Each order has one of the following statuses:

Pending

  • The buyer has selected tickets, entered contact information, and is currently completing the order.

  • This status also includes orders being paid via invoices and regular bank transfers, awaiting the completion of the bank transfer.

Expired

The order was not completed within a reasonable timeframe, usually 20 minutes. Sometimes, if the buyer makes a major change in the order during the purchase, a new order is created, and the previous one expires.

Cancelled

Customer has cancelled the payment.

Completed

The order has been successfully completed and paid.

Refund processing 

Your request to refund the order is awaiting processing.

Refunded

The tickets have been cancelled, and the order has been refunded to the customer.

Complimentary

Free tickets that you have sent out using our complimentary tickets tool.

Reservation

A ticket reservation you have made for selling it later.