Prices, payments, refunds, taxes

Order status

Each order has one of the following statuses:


  • The buyer has selected tickets, entered contact information, and is currently completing the order.

  • This status also includes orders being paid via invoices and regular bank transfers, awaiting the completion of the bank transfer.


The order was not completed within a reasonable timeframe, usually 20 minutes. Sometimes, if the buyer makes a major change in the order during the purchase, a new order is created, and the previous one expires.


Customer has cancelled the payment.


The order has been successfully completed and paid.

Refund processing 

Your request to refund the order is awaiting processing.


The tickets have been cancelled, and the order has been refunded to the customer.


Free tickets that you have sent out using our complimentary tickets tool.


A ticket reservation you have made for selling it later.