Promotion and sharing

Messaging ticket buyers

You can send email messages to your buyers and attendees to communicate last-minute changes, to make sure that everyone has a ticket in their inbox or for sending seminar slides as a follow-up.

You can select different kinds of target audiences:

  • All ticket owners - This shows all buyers who have received their tickets. If you use a ticket/attendee based email question in the order form, the message will be sent to the ticket owner, instead of a buyer.

  • Ticket owners whose tickets are unused - This can be useful if you have a multi-day event and would like to send a reminder for those who have not yet attended. This only works if you use our mobile app to validate tickets.

  • Ticket owners whose tickets are used - Useful if you wish to send a follow-up to those who attended the event.

  • Buyers whose invoice has not been paid - Buyers of all pending invoice payments.

Email addresses

Although we send out emails from, in most cases, the replies are sent back to the address you have set in the organizer's contacts on Fienta.

Unfortunately, this does not work if you use a common address. Gmail marks all emails which have "reply to", but arrive from a different domain, as spam.