POS

Printer setup

Required hardware

Fienta's POS interface is web-based so that you can use it on any desktop/laptop, mobile or tablet. In addition, you will need the following:

  • Brady BBP12 printer.

  • Special tear-off ticket blanks supplied by Fienta with appropriate dimensions. Both the tickets and the receipt are printed on the same blank.

  • Cash drawer and a card payment terminal.

Web browser

The POS software works with all browsers, but printing tickets with the Brady BBP12 printer only works with Firefox and Safari. Printing does not work in Chrome, Edge or Opera.

Setting up the printer

  1. Install the required fonts into the printer's memory. You can download the font files and the necessary Windows application in this folder.

  2. Open the top cover by pulling the grey tabs on each side toward the front of the printer.

  3. Insert the paper roll, close the holders and lock with the switch on the left.

  4. Move the sensor on the front to the left side to detect the slit between the ticket blanks.

  5. Pull the first ticket blank out of the front of the printer and run the paper through the smaller black media guides.

  6. Close the top cover. To do this, slightly push the green top cover support to the left to disengage it. 

  7. From the printer screen, select Menu > Sensor (with Select button) > Auto Calibration (Select) > Black mark (Down arrow, Select). After that, a couple of blank pages will come out of the printer, and the perforation should stop on the printer's front edge. If that doesn't work, reopen the cover. Reposition the sensor so it can detect the slit between the ticket blanks. Close the cover and recalibrate.

Network and IP address

The printer and the POS device must be connected to the same network. Possible options are:

  • The POS device and printer are connected to the same network device with a LAN cable.

  • The printer is wired to the network device, and the POS device is connected to the wifi provided by the same network device.

You can find the printer's IP address on the top left of the printer screen, for example, "192.168.1.148".
The address is usually the same across sessions but can change when the router or printer is restarted.

For printing to work, the IP address on the printer screen must be entered into Fienta. To do this, access "My Account" at the top right of the blue menu bar once logged in to Fienta.

Changing the paper

  1. To change the paper roll, open the printer's top cover by pulling the grey tabs on each side toward the front of the printer. 

  2. Pull the lock on the left holder up to move the green holders to the sides.

  3. Change the roll, push the holders against the roll and lock again with the switch on the left.

  4. Pull the first ticket blank out of the front of the printer and run the paper through the smaller black media guides.

  5. Close the top cover. To do this, slightly push the green top cover support to the left to disengage it. 

  6. Press the Feed button on the printer. The first ticket blank should come out in full length so that the perforation is on the printer's front edge.

Solutions to potential problems

The printer prints, but the paper comes out partially or with the perforation in the wrong place

From the printer screen, select Menu > Sensor (with Select button) > Auto Calibration (Select) > Black mark (Down arrow, Select).After that, a couple of blank pages will come out of the printer, so the perforation should be on the printer's front edge. If that doesn't work, open the top cover. Move the sensor on the front left under the paper so it can read the slit between the ticket blanks. Close the top cover and recalibrate.

I press the "Print" button in Fienta, but nothing comes out of the printer

Check if the IP address on the printer screen is the same as the one under "My Account" in Fienta. If not, update the number in Fienta.

If you use your POS device via wifi, check if it is still on the same network as the printer. Sometimes the device may connect itself from one wifi to another.

The IP addresses are the same, but still no printing

Restart the printer using the button on the back. Try again.

Still, nothing happens

Contact us and let's figure it out together!