In Fienta, you can sell gift cards with your own branding. The gift card owner can use these cards to pay for event tickets.
There are two types of gift cards:
Gift cards valid for events from all organisers.
When purchasing these cards, the purchase amount remains in Fienta’s account until the gift card is used.
Gift cards valid only for your events.
When selling this kind of a gift card, the event organiser receives the money with the next payout from us, even if the card hasn’t been used yet.
Due to financial risk, we currently only allow selected organisers to sell such gift cards. Please contact us to clarify if you could also sell them.
The gift card is an A4-sized PDF file, which we send to the buyer after payment, who can then either print it out or digitally forward it to the recipient.
Buying the card works similarly to buying tickets. There will be a separate “event” page in Fienta for selling gift cards, where the buyer can choose from fixed values or specify their own gift card value.
Sample gift card event: https://fienta.com/fienta-kinkekaart/
Sample gift card: https://fienta.com/fienta-kinkekaart/sample
For your gift card, you can configure the following:
Validity period in days – how many days the card is valid from the time of purchase.
Whether the card is for single use or multiple uses – if the full value of the gift card is not used in one purchase, you can specify whether the remaining amount can be used for subsequent purchases.
Header image with your branding, text, and/or logo.
Additional usage terms or additional information as text. Fienta includes a set of standard terms on the gift card, such as that it cannot be extended, returned, modified, or used to purchase other gift cards, and it can only be used in the specified currency.
If you want to sell gift cards in Fienta, follow these steps:
Contact us to clarify which type of gift cards you can sell in Fienta.
Add a new event draft to your account:
Set the title, description, and color, and upload a header image for the event page.
Set the start time to the current date and the end time to a future date, for example, 10 years from now. These dates are required for our database but are not displayed to buyers.
For ticket types, enter the names and prices of the gift cards as integers. For example, "Gift Card 10", "Gift Card 50".
Send us the link to your gift card event draft and we will set it up to issue gift cards.
Complete the gift card setup:
In the event view, go to Edit -> Ticket email -> Change gift card.
Upload a background image for the gift card design. You can find the required dimensions of the file here.
Set the validity period of the gift card in days from the purchase date.
Specify whether your gift cards are for single use or multiple uses.
Add any additional text to be displayed on the gift card (in the white area between the image and the footer).
Using the gift card is similar to using a discount code. Each gift card has a unique code that the card owner can enter in the designated field on the ticket purchase page. Once entered, the shopping cart amount is updated accordingly.
Information about issued gift cards and their usage is available to the organiser in the gift card report.
Refunding an order that is paid with a gift card works for the organiser the same way as refunding a regular purchase. In case of a refund, the gift card is either marked as valid again or the gift card balance is updated, allowing it to be used for another ticket purchase.
