Event day

Validating tickets

Prerequisites

To validate tickets, you need a mobile device or computer connected to the internet. You also need an account at Fienta to log in. Multiple people can log at the same time using the same account.

Mobile app

To validate tickets, download our free app from the links below or search "Fienta" from appropriate app stores. Supported versions are iOS 12+ and Android 7+.

Using the app

After logging in, you will be presented a list of your future events. Choose your event, press SCAN and point your camera to the ticket code. The app will show you the ticket type, amount and mark it as used.

An appropriate message will be displayed when scanning a ticket that has already been used.

Testing

For testing, you can use a sample ticket found under "Ticket" menu when setting up your event at Fienta. Or, use this QR code:

Reverting the ticket

If you validated a ticket by mistake, you can mark it as valid again. Swipe left on the ticket, which will reveal an Undo button.

Offline mode

In case of missing or bad internet connection, our app will continue to work. You can scan tickets of the last chosen event using an offline database inside your device. Information about validated tickets will be sent to Fienta as soon as your device connects to the internet again.

Attendee data

By default, our app will show you the ticket type and amount, when scanning. If you ask additional questions from your buyers using Order Form tool, you can show these answers on the scanner as well. Set it up from Order Form > Custom Field in Fienta.

See also how to validate EU Digital COVID certificates using our app.