When you use Fienta services, you entrust us with your personal data that is necessary for the event organiser (henceforth Organiser). We take data privacy seriously and only collect them to the extent that is necessary for us to provide services for you. We process personal data in compliance with the EU General Data Protection Regulation (GDPR, EU 2016/679) and the laws of the Republic of Estonia. Fienta does not process data that has been defined by the GDPR as sensitive personal data.
To provide services, we collect data as asked by the Organiser in the following two ways:
For example, when you purchase tickets, you submit different bits of information about yourself:
For example, if you present your ticket to get in to the event, we save the information about their use. To make using the service possible, we collect the following data:
The organisers might ask you for additional personal data depending on the objectives and needs of their event.
To purchase tickets for the Organisers’ events with the help of our service, we need to process your personal data. Without processing personal data, it is not possible to mediate tickets for you and fulfil the related duties. We use all information collected from service provision to offer, administer, protect and perfect our services, as well as develop new services.
We collect and process personal data at the request of the Organiser for the following purposes:
We handle the data to be processed as confidential and we disclose them to persons or companies (or recipients) only to the extent that is necessary to provide the service.
We do not disclose data to companies, organisations or persons outside of Fienta, except in the following cases:
We do not disclose personal data to recipients outside the European Union or the European Economic Area (EEA).
We work to protect your data from unauthorised access or unauthorised modification, publication or damage.
To ensure data security, we do the following:
Although we apply strict security rules for the personal data that has been submitted to our platform, it should be noted that the internet is never completely secure, and we cannot fully guarantee the secure forwarding of information you send to us. The secure sending of data is always at your own risk.
If you have given consent to the collection, processing and use of your data in a certain manner, you can always withdraw that consent in the future at any moment.
In line with the applicable legal acts concerning data protection, you have the right to:
To exercise your rights and to forward these applications, please contact the Organiser of the particular event, who is the data controller of your personal data. The application should allow for your identity to be singularly identified. Please consider that you can ask for the erasure of your personal data, for limitations to be set up or the like only if it is in compliance with legal bases and the legal acts that regulate data protection.
If you apply for the limitation of processing your personal data, ceasing or erasure, it may either partially or completely cease the services that we provide for you.
In case of complaints, you have the right to submit a complaint to the appropriate data protection authority. We cooperate with the respective regulatory authorities, including the local data protection authorities to solve any complaints related to personal data disclosure.
Your personal data will be stored as long as is necessary to provide you the services you requested and also as is set out in the applicable laws.
Non-personal data that has been collected will be stored indefinitely.
By using Fienta services, you have familiarised yourself with and agreed to these principles and terms.
Fienta Ticketing OÜ, Pärnu mnt 470B Tallinn, 10914 Estonia
+372 54 00 4321
If you have any questions or concerns related to data submitted on or requested by the event page, please contact the organiser of that particular event, whose contacts are available either on the event page or whose contact information has been forwarded to your e-mail when you purchased the tickets.