Guided tour of the Bilbao Cemetery. War zone.

Name: Guided tour of the Bilbao Cemetery. War zone.
Start: 2024-09-21T12:00:00+02:00
End: 2024-09-21T13:30:00+02:00
Location: Bilbao Cemetery

Saturday 21. September at 12:00 - 13:30

It is recommended to be at the entrance to the Cemetery 10 minutes before the start of the guided tour.

Bilbao Cemetery • Santimami Auzoa, 4, 48170 Zamudio, Biscay, Spain

During the tour, we will learn about the most painful events that have shaken the history of Bilbao in the 20th century, from its inauguration on April 27, 1902 to the present day, such as the tragedy of the children of the Ensanche Circus in 1912, the Spanish civil war in the period from 1936 to 1939, the Mount Oiz plane crash that occurred on February 19, 1985, or the COVID-19 pandemic, particularly during the years 2020 and 2021\.

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Previous information

These Terms and Conditions of Use (hereinafter, the “Terms and Conditions”) will regulate the purchase and sale of the products that (hereinafter, “Bilbao Zerbitzuak”) markets through its website bilbaozerbitzuak.bilbao.eus (hereinafter, “Bilbao Zerbitzuak”). (hereinafter, the “Website”).

The details of Bilbao Zerbitzuak are as follows:

Company name: Bilbao Zerbitzuak
Address: Santimami Auzoa, 4, 48170, Zamudio (Bizkaia)
N.I.F. number: Q4800718A
Contact email: [email protected]

Acceptance of the Terms and Conditions of Use and access to the Website

By using the services of the Website, the user accepts these Terms and Conditions, which define the rights and obligations of the Bilbao Zerbitzuak Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that for certain services there may be particular conditions) and to the contracting of orders through the Website and they replace any other conditions.

We call “Users” of the Website any person registered or using it. Any person may register or use the Website as long as they accept the Terms and Conditions together with all other policies and principles governing the Platform and detailed below.

The Services provided on this Website are governed by: (i) these Terms and Conditions; (ii) Specific Conditions that may be published on the Website (iii) current and applicable laws, sectoral regulations and general criteria and practices.

User registration will not be required to access the Website. However, in order to purchase any of the products offered by Bilbao Zerbitzuak, user registration and prior verification and acceptance by Bilbao Zerbitzuak will be required, in accordance with these conditions before formalizing the corresponding order.

Object

This Website has been launched by Bilbao Zerbitzuak with the purpose of offering users the purchase of tickets to attend guided tours organized by Bilbao Zerbitzuak (hereinafter, the “Products”).

At the time of choosing the Bilbao Zerbitzuak Products, the user must choose the corresponding Product that is available on the Website. The purpose of these Terms and Conditions is to regulate the sale of these Products to users.

Use of the website

Users undertake to make lawful, diligent, honest and correct use of any information or content they have access to through the Website and all under the principles of good faith and respecting at all times current legislation and these Terms. and Conditions.

Bilbao Zerbitzuak reserves the right to terminate those users who are misusing their account, carrying out fraudulent acts or that harm or may harm Bilbao Zerbitzuak.

In the event that Bilbao Zerbitzuak detects any anomaly or there are justified reasons that a user is carrying out any fraudulent acts that contravene good faith and these Terms and Conditions, Bilbao Zerbitzuak reserves the right to terminate said person. , including all those people who have benefited directly or indirectly from this type of actions, and may also exercise all legal actions that may apply. In this sense, Bilbao Zerbitzuak declares that it has enabled the appropriate mechanisms to detect any possible fraudulent, anomalous or malicious action that seeks to alter the general conditions of use of the account by users.

Orders and purchase conditions

To make a purchase, users must add the Products they wish to purchase to the basket.

The Website makes available to you the acquisition of the Products offered therein:

Purchase of available Products: The Website will indicate those Products that are available, and that therefore users can purchase at the time they wish to purchase them.

Purchase of unavailable Products: The website will indicate the Products that are not available, and will offer the user the possibility, if they wish, to register on the waiting list, so that Bilbao Zerbitzuak will contact them in the event that they finally can obtain the requested Product.

The tickets are nominative; the holder of the reservation must always be a person over 18 years of age. Accompanying persons under 18 years of age must always be accompanied by an adult and they will act under their own responsibility.

The user must download their tickets and bring them physically or electronically on the day of the visit to confirm their attendance.

Prices and payment methods

All prices of the Products indicated through the Website are expressed in euros.

The user may pay the amount corresponding to their order by bank card, which will be done through the platform's payment gateway. Users are guaranteed that the payment process is carried out with absolute security, in accordance with the required security protocols and services. Bilbao Zerbitzuak does not access or process user card data under any circumstances. The user must notify Bilbao Zerbitzuak of any improper or fraudulent charge in the payment method used for purchases, in the shortest period of time possible so that it can carry out the appropriate procedures.

Deadlines, place of delivery

Product delivery

The user will receive the Product at the email address provided in the purchase process.

Bilbao Zerbitzuak will not be responsible for errors caused in delivery when the address entered by the user in the form is imprecise, does not correspond to reality, is false or has been omitted.

Delivery and notification period

The user will receive the Product that has been purchased through the Website after paying for it. If you have registered on the waiting list, you will receive the Product if it is finally available on the requested day and time.

Once the purchase is completed by the user, Bilbao Zerbitzuak will send an email to the user, confirming the details of the purchase made and with the QR to access the event. This email will assign a purchase reference code and detail the characteristics of the Product.

Information about Bilbao Zerbitzuak Products

The data included on the Website in the descriptions of the Products contain descriptions that come from Bilbao Zerbitzuak.

All information on the Website about the Products is true, except for typographical errors or omissions.

Therefore, Bilbao Zerbitzuak undertakes to take all measures at its disposal to correct the aforementioned errors or omissions as soon as possible after having been informed of them and reserves the right to cancel the order and refund the amount paid. has been charged, notifying the user in that case.

Cancellation

The user may cancel the visit up to 72 hours before the date on which it was scheduled. In that case, the refund of the reservation amount will be made to the same card with which the purchase was made. The refund amount may take up to 7 business days to be reflected in your account depending on your bank. If the card is a credit card, it may take up to 30 days to see it reflected.

Intellectual property

Intellectual and Industrial Property related to the Website

All rights over the content, design and source code of this Website and, especially, by way of example, but not limited to, all rights over photographs, images, texts, logos, designs, brands, trade names, data that are included in the Website and any other intellectual and industrial property rights are owned by Bilbao Zerbitzuak, or by third parties who have expressly authorized Bilbao Zerbitzuak to use them on their Website.

Personal data protection

Bilbao Zerbitzuak processes the data of users, always in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of natural persons with regard to to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).

For more information about the processing of user data, you can consult our Privacy Policy.

Exclusion of liability

Bilbao Zerbitzuak does not grant any guarantee nor is it responsible, in any case, for damages of any nature that may arise from access or use of the contents of the Website. Among others, and by way of example and not limitation, Bilbao Zerbitzuak is not responsible for the following circumstances:

The lack of availability, maintenance and effective functioning of the Website and/or its services or contents, excluding, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to the lack of availability or continuity of operation of the Website.
Of the lack of usefulness of the Website or the contents for any service.
Of the content of other Internet pages to which links or links placed on the Website may be directed.
The existence of viruses, malicious or harmful programs on the Website.
Of the illicit, negligent, fraudulent use, contrary to these Conditions or good faith, of the Website or its contents, by the Users, including any infringement of the Intellectual and/or Industrial Property rights of Bilbao Zerbitzuak or third parties.
Of incidents caused by the lack of due diligence on the part of the User or by improper use of the Website.
Cases of force majeure, understood as failure, suspension or interruption of services or use of the Website as a consequence of energy restrictions, blocking of telecommunications or the Internet network, actions or omissions of third parties. , telecommunications operators or service, supply or transport companies or any other causes or circumstances independent of the will of Bilbao Zerbitzuak that prevent the normal use of the Website.

Therefore, the reproduction, transmission, adaptation, translation, distribution, public communication, including the method of making it available, of all or part of the contents of the Website, on any medium and by any technical means, is expressly prohibited, except express authorization granted in writing by Bilbao Zerbitzuak.

Bilbao Zerbitzuak does not grant any license or authorization of use of any kind over its intellectual and industrial property rights or any other property or right related to the Website, and in no case will it be understood that the access and navigation of users implies a total or partial waiver, transmission, license or assignment of said rights by Bilbao Zerbitzuak.

Any use of these contents not previously authorized by Bilbao Zerbitzuak will be considered a serious breach of intellectual or industrial property rights and will give rise to legally established responsibilities.

Hyperlinks

The Website may contain hyperlinks that allow the user to access third-party websites. Bilbao Zerbitzuak does not assume any responsibility for the content, information or services that may appear on said sites, which will be understood to be offered exclusively for information purposes by Bilbao Zerbitzuak, and which in no case imply any relationship, acceptance or endorsement between Bilbao Zerbitzuak and the persons or entities that own such content or the owners of the sites where they are located.

Dispute resolution

For the resolution of any discrepancy, issue or claim derived directly or indirectly from the interpretation or execution of these Terms and Conditions, the parties renounce the jurisdiction that may correspond to them and submit to the jurisdiction of the Courts and Tribunals of the city of domicile of the user.

Pursuant to the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online consumer disputes, Bilbao Zerbitzuak informs you that, in case of controversy, users residing in the European Union may go to the “Online Dispute Resolution Platform” that has been developed by the European Commission, in order to try to resolve out-of-court any dispute arising from the provision of services by Bilbao Zerbitzuak.

The user can access the “Online Conflict Resolution Platform” through the following link: https://ec.europa.eu/consumers/odr/.

Modifications

Bilbao Zerbitzuak reserves the right to make as many modifications as it deems appropriate to these Purchase Conditions, in which case the users will be notified in advance. These modifications will be valid from their publication on the Website.

Safeguard clause

All clauses or extremes of these conditions of use must be interpreted independently and autonomously, with the rest of the stipulations not being affected in the event that one of them has been declared void by a court ruling or final arbitration resolution. The affected clause or clauses will be replaced by another or others that preserve the effects sought by the Terms and Conditions.

Fienta's terms of service for the ticket buyer

25.05.2018

Fienta Ticketing OÜ, (henceforth Fienta), registry code 12658162, address Hobujaama 4, Tallinn 10151, e-mail [email protected].

When visiting and using the Fienta web platform (henceforth e-ticket shop), the following terms of service (henceforth terms of service) apply to the user of the e-ticket shop (henceforth Buyer):

Service and tickets
1. The Buyers can buy tickets from the e-ticket shop, which have been added to the e-ticket shop by the organiser of the event (henceforth Organiser).
2. Fienta sells tickets at the request, in the name of and at the expense of the Organiser, and does not have the right to implement or change the ticket price or the Organiser’s terms of sale, including buying back tickets or exchanging tickets, compensating for destroyed, lost, stolen or damaged tickets or any other objects related to the event. Fienta is not the Organiser of any of the events.
3. To purchase tickets, the Buyer should select the class of ticket and amounts, and enter the required information, which may vary across events.
4. The Buyer will receive the purchased e-tickets via e-mail immediately after making the payment in their internet bank, by credit card or as a transfer based on an invoice.
5. When purchasing tickets at a reduced price, Fienta does not verify whether the Buyer fulfils the necessary conditions for receiving the reduced price. Purchasing a ticket at a reduced price does not guarantee entrance to the event, and whether the reduced price applies to the person entering with that ticket will be checked on location at the event venue.
Fienta’s rights and obligations
1. If the Buyer enters false information, Fienta has the right to block their purchasing rights.
2. If these terms of service are violated, Fienta has the right to unilaterally cease the use of the e-ticket shop for that Buyer and/or terminate the ticket purchasing process.
3. Fienta has the right to use personal data as outlined in the privacy policy.
The Buyer’s rights and responsibilities
1. The Buyer has the right to purchase tickets through the e-ticket shop according to the terms of service. In case of violations of these terms, Fienta has the right to limit that right.
2. By carrying out any transactions on the e-ticket shop website, the Buyer confirms that:
  1. he or she is at least 18 years old, a natural person with active legal capacity (natural persons of limited legal capacity aged 7-18 confirm respectively that they have the consent of their legal guardian for using the e-ticket shop, who has provided them with the means to purchase the ticket) or that they are a legal person, whose representative has all rights to use the e-ticket shop on behalf of the legal person and to take on obligations on behalf of that legal person;
  2. he or she fulfils all the terms of service of the e-ticket shop;
  3. he or she has disclosed only correct information;
  4. he or she ensures the confidentiality of their user name and password.
Intellectual property rights
1. All the text, graphics, edited content, all information, all layouts, all drawings, images, HTML, appearance and feel, photos, music, sounds, images, software, videos, design, font and other content (henceforth: material protected by rights) that the users see or read when using the platform (except for the content created by the users that Fienta has the right to use) is the property of Fienta or the Organiser of the event. Material protected by rights is protected in all forms, on all information carriers, and in all existing and future technological solutions. Material protected by rights is protected under local and international copyright and patent laws, as well as other rights and laws pertaining to assets. Users cannot copy, download, use, redesign, reformat or reproduce any of the materials from the platform without the prior written expressed consent from the owner. Using material protected by rights (except if authorised in the terms of service) without Fienta’s permission and/or (if applicable) without the authorisation of the owner of the content created by the user is prohibited.
2. Fienta service marks and trademarks (including the name Fienta and Fienta logos) are service marks that belong to Fienta. Other trademarks, service marks, logos and/or trade names that are disclosed through the platform belong to their owners. You cannot copy or use these trademarks, logos or trade names without the written expressed consent of their owners.
Personal data
1. Questions pertaining to the processing of personal data have been regulated by the privacy policies of Fienta and the Organiser, as well as the applicable legal acts.
Liability
1. All rights and obligations related to the tickets are enforced by and notified of by the Organiser and Fienta is not liable for the content, change or fulfilment of these rights and obligations.
2. Fienta is not a representative of the responsible party for the Organiser’s or artist’s event taking place, its contents, information, advertisement and quality. The responsible party is the Organiser.
3. Fienta is not liable for a delay in the delivery of the ticket, which has been caused by the user of the e-ticket shop entering incorrect information, by the actions of third parties, by interruptions to the internet connection between the e-ticket shop and the client, as well as by any other circumstance beyond Fienta’s control.
4. If the event does not take place, if it is postponed or if its location is changed, Fienta is not obligated to buy back or compensate the tickets. The Organiser is responsible for either buying back or compensating the tickets.
Final provisions
1. Fienta reserves the right to change their terms of service by publishing a new redaction on the Fienta website.
2. The usage of the e-ticket shop is subject to the laws of the Republic of Estonia.
3. Disputes arising from using the e-ticket website will be resolved in the Harju County Court according to these terms of service and the laws of the Republic of Estonia. The Buyer, who is a consumer, also has the right to turn to the Consumer Disputes Committee.