Online, link will be sent to ticket holders
Everyone is responsible for the user experience of a product, and that goes for the language, too. In this workshop, you’ll get the foundational knowledge and hands-on skills to understand, define, and actually implement product content. Whether you’re a writer who wants some new frameworks and methods, or you’re a designer, product manager, or developer who keeps getting stuck ‘doing the copy,’ you’ll come away with actionable skills you can use, alone or with your team.
* Why and how language matters in a service
* To define content needs and make decisions
* How to work with colleagues and stakeholders on product language
* Skills for writing solid, user-focused content